If you have enabled the relevant email notification settings in the Emails section of the User Defaults screen so that email notifications are sent to the email addresses associated with your users' accounts, and they are still not receiving regular email notifications, it may be because they are being blocked or they are arriving in the spam folder.
It is recommended that you add the following IP addresses to your whitelist:
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159.183.185.177
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167.89.3.215
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192.254.118.84
If you find that users at your organisation are still not receiving email notifications from the platform, please contact your Customer Success Manager (CSM).