This section includes information about the new Fuse search. If you are currently using Fuse's legacy search, see Legacy search.
The Knowledge Intelligence engine scans and analyses any articles, questions, videos, PDFs, Word documents (DOCX) and PowerPoint presentations (PPTX) created or added to Fuse. The knowledge Intelligence engine then extracts important information such key phrases, and entities such as organisations, dates, people, and locations. By gaining a deeper understanding of the content, Fuse is able to present you with the most relevant content possible when searching.
Fuse’s Knowledge Intelligence engine recognises keywords and phrases that exist inside an item of content. For example, an item of content might contain the phrase 'electric vehicle'. Even though this phrase contains two very distinct words, Fuse is able to recognise that they are being used jointly, as well as understands the context in which the phrase is being used. These key phrases are added as additional metadata to the original content item. This means if you search for 'Articles about electric vehicles', any available articles containing metadata for the phrase ‘electric vehicle’ will rank higher than other articles containing the separate words 'electric' and/or 'vehicle'.
Fuse is able to process the text within the content and extract entities. An entity is a piece of information that is present somewhere in the content body that matches predefined categories, such as a person, date, company or file type, which Fuse can transform into a tag. These tags are then used to help users find this content quickly in searches. These tags also allow Fuse to perform query snapping, in which Fuse automatically applies filters and facets to search results based on the entered search query.
For example, a Word document might contain the following sentence: 'John Smith's company, ACME Corp, successfully designed and produced their first electric car in 2020'. Fuse might scan this sentence within the Word document and add the following tags to make it easier to find:
- 2020 (DateTime)
- John Smith (Person)
- ACME Corp (Organisation)
Fuse's Knowledge Intelligence engine recognises the following entities:
|Person||The name of a person. For example, John Smith.|
|PersonType||A person's job or role. For example, Admin.|
|Location||Landmarks, structures, geographical features, and geopolitical entities. This might be a city, town or region. For example, London.|
|Organisation||Companies, political organisations, music groups, sports clubs, government, and public organisations. For example, ACME Ltd.|
|Event||Cultural events, public holidays and sporting events.|
|Product||This might be a product that a company produces, such as software or computing products.|
|Address||The street address of a physical location, such as a house or office building. For example, 123 Carlton Avenue.|
|Phone number||A phone number.|
|An email address. For example, email@example.com.|
|IPAddress||A network IP address.|
|URL||A web address. For example, www.bbc.co.uk.|
|DateTime||Dates and times. This includes calendar dates, date and time ranges, times of day, durations, and set and repeated times.|
|Quantity||This can be units of measurement and amounts. This includes percentages, ages, currency, temperatures, and dimensions.|
Fuse is able to examine your search query and apply filters where available, based on what you have entered in the search bar. This is called query snapping.
Occasionally, Fuse may automatically snap to one or more unwanted filters or facets. If this occurs, you can simply clear them by:
- Clicking the X on the tag.
- Deselecting the checkbox in the Filters section.
Below are some examples to illustrate how query snapping works in Fuse:
If you search for 'Health and safety event at the Excel Centre with John Smith', Fuse might intuitively apply the following facets to search results:
- Event: Filters the search results to only show events, including a list of occurrences within each event.
- Event Host: Filters to show events with a particular host, in this case a host called 'John Smith'.
- Location: Filters to only show events taking place at a specific location, in this case 'Excel Centre'.
- Tags: Applies any preexisting tags, for example, Fuse might apply tags for 'Health', 'Safety', and 'Health and Safety'.
If you search for 'fire safety articles by Edward Francis', Fuse might intuitively apply the following facets to search results:
- Articles: Filters the search results to only show articles.
- Community: Filters to show communities that feature 'Fire Safety' in the name.
- Author: Filters to only show articles authored by 'Edward Francis'.
- Tags: Applies any preexisting tags, for example, Fuse might apply tags for 'Fire', 'Safety', and 'Fire Safety'.
If you search for 'courses on web design', Fuse might intuitively apply the following facets to search results:
- Courses: Filters the search results to only show courses.
- Tags: Applies any preexisting tags, for example, Fuse might apply tags for 'Web', 'Design', and 'Web Design'.