Before you can use the Screen Recorder for the first time, you must install it.
The following URL: https://som.fuseuniversal.com/* must to be whitelisted, so that the Screen Recorder launcher can be installed and so that the Screen Recorder can be used. If this URL is not whitelisted, it can prevent the use of the Screen Recorder.
Before installing the Screen Recorder, ensure you using a supported web browser and operating system. For more information, see the Screen Recorder section in Fuse minimum requirements.
To install the Screen Recorder:
Go to your Fuse instance.
A screen appears, prompting you to install the Screen Recorder.
Select your operating system:
Click Install For Windows to download the installer for Microsoft Windows (InstallScreenRecorderLauncher-x.x.exe).
Click Install For MAC OS to download the installer for Apple Mac (InstallScreenRecorderLauncher-x.x.dmg).
When the installer is downloaded, open and run it.
Follow the on-screen installation steps in the installer.
When the installation is complete, you are presented with a Screen Recorder Ready! message.
Return to your Fuse instance and click the Record button on the Navigation bar.
The Screen Recorder launches.
The Screen Recorder application comprises of the following files:
The recorder application.
The styling for the Screen Recorder app.
The installer for machines running Apple Mac OS.
The installer for machines running Windows.
The styling for the recorder application.
Additional libraries used by the Screen Recorder.
Assets used by the Editor app.
The encoder application, responsible for converting recordings into an MP4 video file on MAC OS.
The encoder application, responsible for converting recordings into an MP4 video file on Windows.
The recorder launcher
If you attempt to launch the recorder without installing it, it will fail to launch and you will be prompted to install the launcher. You will be presented with the option of downloading:
The recorder launcher is an app that creates the Java Runtime Environment (JRE) and is self contained within the app. The risk of running an older version of the JRE is minimised as:
We are not running Applets from a browser.
We are not using Web Start from a browser.
We only make HTTPS connections to known safe servers (your servers).
We run in a completely sandboxed environment, where only our code is run (there is no risk of malicious 3rd party Java code).
We don't ship a java.exe or any other entry point to use the JRE outside the exe we build, which is hard coded to only run our jar.
The jar files and all runtime files are downloaded to the user's AppData folder (if using Windows) or user's Library folder (if using Mac) under a folder called FusionUniversal-V2. In order to download these files, the app requires read/write access to this directory. Any recordings that have not been uploaded or have failed to upload will also be stored in this folder. The recorder launcher also downloads the latest version of the recorder to this directory.
When raising issues or troubleshooting, please provide our Support team with the app-0.log file.
Running the recorder software
The recorder needs to be run from Fuse, as this ensures that the latest version is being used and the target upload path is provided to the recorder.
If neither you nor the recorder has sufficient write permissions for the AppData folder (Windows) or Library folder (Mac), the recorder will be unable to download the files into the folder and run the recorder successfully.
If there is a block on running executable files from the AppData folder (Windows) or Library folder (Mac), the encoder will be unable to run successfully. The recorder will launch correctly, however, the encoding process for videos will fail.
Company IT policies or malware protection software can block the above.
The following URL: https://som.fuseuniversal.com/* must to be whitelisted, so that the Screen recorder launcher can be installed and so that the Screen Recorder can be used. If this URL is not whitelisted, it can prevent the use of the Screen Recorder.
A proxy or firewall might block the ability to upload video files. This means the recorder is unable to connect to Fuse and upload the recorded video to Fuse.