Breadcrumbs

How do I find the Screen Recorder .log file?

Finding the .log file on Windows

To find the Screen Recorder .log file on Windows: 

  1. Go to This PC.

    Screenshot 2022-08-24 at 16.11.18.png

  2. Click the View tab and select the Hidden items checkbox.

    Screenshot 2022-08-24 at 16.13.09.png

    A list of hidden folders is revealed.

  3. Open the AppData folder.

  4. Open the FusionUniversal-v2 folder. This folder is in the following directory: C:\Users\[username]\AppData\Local\FusionUniversal-v2.

    Screenshot 2022-08-24 at 16.16.10.png

  5. In the FusionUniversal-v2 folder, you will see the .log text file, as highlighted below.

    Screenshot 2022-08-24 at 16.30.54.png

The name of the file may vary for each organisation but always has .log at the end.

Finding the .log file on Mac

To find the Screen Recorder .log file on Mac: 

  1. Press Command + Spacebar to open Spotlight Search.
    The Spotlight Search bar appears. 

    Screenshot 2022-08-24 at 15.58.02.png

  2. In the Spotlight Search bar, enter: ~/Library/FusionUniversal-v2. 

    Screenshot 2022-08-24 at 16.03.22.png

  3. Select the FusionUniversal-v2 folder from the list.

    Screenshot 2022-08-24 at 16.05.26.png

    The folder opens. 

    Screenshot 2022-08-24 at 16.30.07.png

  4. In the FusionUniversal-v2 folder, you will see the .log file, as highlighted below.

    Screenshot 2022-08-24 at 16.28.46.png

The name of the file may vary for each organisation but always has .log at the end.