Observations (Admin)

The Observations admin screen allows admins to create and manage the templates for observations, including the questions that managers must answer when carrying out an observation of their reportees.

When carrying out an observation of a reportee, managers must answer set questions to assess their performance and provide constructive feedback on how they can improve in the future. These might be questions such as “How much progress has your reportee made?” or “What areas do you think the reportee needs to improve on?”, and so on. An observation can be viewed retrospectively by a manager and a reportee. For example, the reportee might lack specific knowledge essential for performing safely at work, such as food hygiene standards needed when working in a kitchen, so the manager might assess them and then suggest ways in which they can fill that gap in their knowledge, such as taking a course.

For how to create an observation, see Creating an observation.

Observations screen

The following settings are available on the Observations screen.

Setting	Description
Search for observation	Enter the name of an observation to filter displayed observations.
Create a new observation	Click to create a new observation.
Hide published (#) / Show published (#)	Click Hide published (#) to hide all published observations. Click Show published (#) to display all published observations.
Hide draft (#) / Show draft (#)	Click Hide draft (#) to hide all draft observations. Click Show draft (#) to display all draft observations.
Hide archived (#) / Show archived (#)	Click Hide archived (#) to hide all archived observations. Click Show archived (#) to display all archived observations.

The following settings are available for each published observation.

Setting	Description
Share	Share the observation with all users who have access, all users who have not completed the observation, and specific available recipients. To share an observation: Click Share. The Share popup appears. Select one of the following options: All users with access: Shares the observation with all users selected in the User access section of the Access screen. All users who have not replied: Shares the observation with all users selected in the User access section, who have not completed the observation. Specific available recipients: Select one or more specific users you have given access to in the User access section. If you have selected Specific available Users, in the Add user(s) name here field, enter the name of one or more users. If necessary, in the Add a personal message (optional) field, enter a message to be sent to users with the event notification they will receive.The notification each user receives depends on their individual notification settings. To share the observation, click Share. The observation is shared.
Copy to clipboard	Click to copy the observation's URL to the clipboard.
Report	Generate CSV reports containing user information for the observation.
Make copy	Make a copy of the observation. To make a copy of the observation: Click the make copy icon. The copy observation popup appears. If necessary, in the Please write title for observation copy field, edit the observation title. Click Confirm. The copy appears at the top of the draft observations list. All settings and configurations are copied except for User access settings. Click Show draft (#) to view draft observations.
Archive	Archive an observation that is not currently in use. Click to add the observation to the archived observations list. To unarchive an observation, in the archived observations list, click the corresponding Unarchive button.
Access	Edit permissions settings for the published observation.
Activate	Activate the observation. Important After an observation has been published, you must manually activate the observation by clicking the toggle.

The following settings are available for each draft observation.

Setting	Description
Edit	Click to edit the observation details such as name, description, and questions.
Make copy	Make a copy of the observation. To make a copy of the observation: Click the make copy icon. The copy observation popup appears. If necessary, in the Please write title for observation copy field, edit the observation title. Click Confirm. The copy appears in the drafts list. The copy appears at the top of the draft observations list. All settings and configurations are copied except for User access settings. Click Show draft (#) to view draft observations.
Archive	Archive an observation that is not currently in use. Click to add the observation to the archived observations list.
Access	Edit permissions settings for the published observation.
Delete	Delete a draft observation. To delete a draft observation: Click the Delete icon. The Are you sure? popup appears. Click Delete. The observation is deleted.
Publish	Click to publish the observation.

The following settings are available for each archived observation.

Setting	Description
Report	Click to generate a CSV report containing user information for the observation.
Make a copy	Make a copy of the observation. To make a copy of the observation: Click the make a copy icon. The Copy observation popup appears. In the Please write title for observation copy field, enter a title for the copy. Click Confirm. The copy appears in the drafts list. The copy appears at the top of the draft observations list. All settings and configurations are copied except for User access settings. Click Show draft (#) to view draft observations.
Delete	Delete a draft observation. To delete a draft observation: Click the Delete icon. The Are you sure? popup appears. Click Delete. The observation is deleted.
Unarchive	Click to unarchive the observation.

Creating new observations

To create new observations, see the following pages:

Observations screen

Important

Creating new observations