The correct content has been added to the selected community but users don't get any AI-generated answers. Why?
Please ensure that:
The community where the content exists has been added to the list in the Source communities tab of the AI configuration screen, as shown here:
Your users are members of the community so that they can access the content and receive AI-generated answers when asking questions in the search bar.
The content was uploaded at least one hour ago. Please allow for anywhere from 15 minutes to 1 hour for indexing to take place.
The content has been formatted correctly in accordance with the content creation for AI checklist.