Please ensure that:
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The community where the content exists has been added to the list in the Source communities tab of the AI configuration screen, as shown here:
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Your users are members of the community so that they can access the content and receive AI-generated answers when asking questions in the search bar.
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The content was uploaded at least one hour ago. Please allow for anywhere from 15 minutes to 1 hour for indexing to take place.
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The content has been formatted correctly in accordance with the content creation for AI checklist.