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The correct content has been added to the selected community but users don't get any AI-generated answers. Why?

Please ensure that:

  1. The community where the content exists has been added to the list in the Source communities tab of the AI configuration screen, as shown here:

    Screenshot 2025-06-05 at 10.43.11.png

  2. Your users are members of the community so that they can access the content and receive AI-generated answers when asking questions in the search bar.

  3. The content was uploaded at least one hour ago. Please allow for anywhere from 15 minutes to 1 hour for indexing to take place.

  4. The content has been formatted correctly in accordance with the content creation for AI checklist.

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