Why have I received a security error after upgrading the Screen Recorder?

After upgrading to the new version of the Screen Recorder, you might receive a "Sorry, we've encountered a security error and must exit" message, as shown below. 

This can be resolved by clearing the contents inside the FusionUniversal-v2 folder on your local machine and relaunching the Screen Recorder.

Clearing the folder on Windows

To clear the folder on Windows: 

1. Go to This PC.

   

2. Click the View tab and select the Hidden items checkbox.

   

   A list of hidden folders is revealed.

3. Open the AppData Folder.

4. Open the FusionUniversal-v2 folder. This folder is in the following directory: C:\Users\[username]\AppData\Local\FusionUniversal-v2.

   

5. Clear all contents from inside the FusionUniversal-v2 folder.

6. Relaunch the Screen Recorder. 

Clearing the folder on Mac

To clear the folder on Mac:

1. Press Command + Spacebar to open Spotlight Search.
   The Spotlight Search bar appears. 

   

2. In the Spotlight Search bar, enter ~/Library/FusionUniversal-v2. 

   

3. Select the FusionUniversal-v2 folder from the list.

   

   The folder opens. 

   

4. Clear all contents from inside the FusionUniversal-v2 folder. 

5. Relaunch the Screen Recorder.