Why don't I get an AI-generated answer when I ask a question?

If you have not received any AI-generated answers when asking a question:

1. Check with your site admin that your organisation has AI Answers enabled.

2. Check that you are a member of one or more communities selected as a source for AI-generated answers.

3. Check that the item of content that you believe holds the answer is in one of the communities used as a source for AI-generated answers.

4. Check that the content has been uploaded and updated, as well as how long ago this was done and that it has had enough time to index. It can take anywhere from 15 minutes to 1 hour for content to be indexed.

5. Check that the text you’ve entered in the search bar is a proper question. In order for Fuse’s AI to recognise your search as a question, it must include one of the following:

   • A question mark (?).

   • Interrogative words, such as who, what, where, when, why, and how.

   • Inverted word order, typical of questions in some languages.

For more information on asking questions, see AI Answers: best practices when asking questions.