Why don't I get an AI-generated search result even though I'm certain the source content exists?
Please check that the content has been created in accordance with the creating content for use with AI: readiness checklist and that it adheres to the correct formatting.
It is also recommended that you:
Ask your site admin if the community which contains the source content has been selected as a source for AI-generated answers. If not, the content won’t be used as a source for AI-generated answers.
Check that you are a member of the selected community where the source content exists.
Check whether or not the content has been uploaded to the selected community and how long ago this was done, ensuring that it has had enough time to index. It can take anywhere from 15 minutes to 1 hour for content to be indexed after being added or updated.