Breadcrumbs

Communities screen (Legacy)

If you are using the new version of the platform, see Communities screen .

If you are using the legacy version of the platform, you can access a list of communities you belong to or have the permission to see, using the legacy Communities screen on the sidebar.

Screenshot 2025-10-27 at 11.27.29.png

To view a community, click on the community in the list and you are taken to that community’s homepage:

Screenshot 2025-10-27 at 11.28.24.png

Joining and leaving a community

Joining a community

A user can join a community in one of the following ways:

Join community button

Users can join a community by clicking the Join community button on the community homepage. If the community is open, the user is automatically added to the community after clicking Join community.

Screenshot 2021-10-06 at 10.16.01.png

If the community is protected, the user must click the Join community button and await approval from the community admin. The button label will change to Pending and the admin will approve or reject the application for membership, in the Membership requests section of the Community admin screen.

Screenshot 2021-10-06 at 10.18.13.png

The Join community button is not available in private or public communities.

By audience

In most cases, users are dynamically added to communities based on the audiences they belong to. Audiences can be used to automatically determine the communities users belong to, based on the information in their user profile, such as their role, location, creation date, and so on.

By community admin

A community admin can add a user to a community in one of two ways:

  • Manually selecting the user under the Add users manually tab, in the Members section of the Community admin screen.

    Screenshot 2021-10-06 at 11.06.41.png
  • Uploading their details via CSV, under the Import members by CSV tab, in the Members section of the Community admin screen.

    Screenshot 2021-10-06 at 11.07.14.png

Leaving a community

A user can leave a community in one of the following ways:

Leave community button

If enabled, a user can leave a community by clicking the Leave community button on the community homepage.

Screenshot 2021-10-06 at 11.14.03.png

Notes:

  • The Leave community button is only available if the community admin has selected the Members can leave community setting, in the General section of the Community admin screen .

  • The Leave community button is not available if the user has been been added to the community by audience .

  • The Leave community button is not available in public communities.

By audience

If a user no longer meets the criteria to be part of an audience, they are dynamically removed. If the user has been added to a community by audience, they cannot manually leave the community.

A community admin cannot manually remove a user that has been added to a community via an audience.

By community admin

A community admin can revoke a user’s membership under the Current members tab, in the Members section of the Community admin screen.

This only applies to users that have:

  • Joined the community by clicking the Join community button

  • Been added to the community by the community admin

  • Been added to the community by CSV

Screenshot 2021-10-06 at 11.47.14.png

Turning notifications on and off

If you are a member of a community, you can choose not to receive notifications from the community.

When notifications are enabled in a community, the Notification button in the top-right corner of the community homepage shows as Notifications ON.

Screenshot 2021-10-26 at 13.43.37.png

If you do not wish to receive notifications from the community:

Click the Notifications ON button.

Screenshot 2021-10-26 at 13.43.37.png