Community Engagement section
The Community Engagements section in the Engagement tab, shows a breakdown of engagements in communities that exist in the Fuse instance, including the most engaged communities and the most sociable communities.
The following insights are shown:
Insight | Description |
|---|---|
Most Engaged | Shows the top 10 most engaged communities, based on the total number of engagements. These are communities where members have a high rate of commenting on content, liking content, posting questions, and sharing content. The community with the highest number of engagements in total, appears at the top of the list. In the example below, users in the Fuse Global Internal community engaged the most through commenting, liking and sharing content, as well as posting questions, over the defined period. This means the community has amassed the highest number of engagements, placing them at the top of the list with a total score of 298.
The following columns are present on the table:
Example: The size of community greatly affects how active its participants are, due to a psychological term called "shared responsibility”. Generally speaking, bigger communities are more silent. If this becomes an issue, consider reducing the size of your communities or limiting the number of global communities, so that membership numbers are smaller and therefore participants are more likely to engage. |
Most Social | Shows the top 10 most sociable communities. These are communities with high levels of users posting questions and commenting on content, based on the highest number of comments posted. The following columns are present on the table:
 |
