Making content accessible in the flow

Fuse Flow extends the knowledge within Fuse by bringing it into the flow of work, making it easier for users to access what they need when they need it. The browser extension is able to understand the context of the web page/tab you are currently viewing and recommends contextually-relevant content, communities and employees from your organisation's Fuse instance.

For example, you might be viewing a webpage in a browser-based application used to process invoices. If you click the Fuse Flow icon in the browser, Fuse Flow will automatically search for and return a list of content from your Fuse instance related to processing invoices. If you cannot see any relevant content, communities, or employees, you can search in the search bar, or verbally search using the voice search feature. When you have found the item you are looking for, click it to view it directly in Fuse.

How do I prepare content for Fuse Flow?

In order to make content accessible and hyper-relevant to the moment, we recommend creating short-form content items such as videos, articles, PDFs and other documents which can be transcribed by the Fuse’s Knowledge Intelligence engine, increasing discoverability.