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Searching in Fuse

This section includes information about the new Fuse search. If you are currently using the Fuse's legacy search, see Legacy search.

The search bar at the top of the screen allows you to search for content, events, users and communities in Fuse. 

Performing a search 

To search in Fuse: 

  1. In the search bar at the top of the screen, enter a keyword or phrase. For example, Data protection


    • Fuse's search is not case-sensitive. Matching content is returned regardless of the case used in search queries or content. For more information, see Is Fuse's search engine case-sensitive?.

    • Only certain special characters are supported when searching in Fuse. If you enter unsupported special characters, Fuse automatically removes them from the query. For a list of supported special characters, see


  2. Press the Enter key or click the search icon. 
    A list of matching available content is returned.

    In some cases, if Fuse perceives that the entered phrase or keyword contains spelling errors, Fuse automatically searches for the correct spelling. You can quickly switch back to the originally entered spelling by clicking it. Fuse may also offer suggestions for similar or alternate terms you could search for.

    Search results, filters and facets are displayed in the language selected in your profile. For more information, see Can I search for content in multiple languages?.

  3. [Optional] If necessary, apply some filters to narrow down the search results. For example, if you are looking for a video, you might select the Videos filter, so that the search results only show videos.  

    Fuse may automatically apply filters to search results based on what you have searched for. This is known as query snapping. If you do not want these filters or facets applied to your search, you can simply clear them by:

    • Clicking the X on the tag. 

    • Deselecting the checkbox in the Filters section.


  4. When you have found the item you are looking for, click the result card to open it.


  • If an item of content exists in multiple communities, it only appears once in the search results. 
  • If the Fuse content type ‘Questions’ is enabled on your instance, when no results are available, Fuse will suggest posting a question. 

Natural language search and query snapping

Fuse uses natural language search to make it easier for you to find the content you are looking for. In some cases, Fuse intuitively adds filters to search results based on what you have searched for. This is known as query snapping. 

For example, if you search for 'fire safety articles by Edward Francis', Fuse might apply the following filters to the search results automatically:

  • Articles: Filters the search results to only show articles.
  • Community: Selects the community that features 'Fire Safety' in the name.
  • Author: Filters to only show articles authored by the user 'Edward Francis'. 
  • TagsApplies any preexisting tags, for example, Fuse might apply tags for 'Fire', 'Safety', and 'Fire Safety'.

    In order to snap to a particular author when searching, you must search for their full name exactly as displayed in their user profile. If the user's full name is "Edward Francis", this must be entered. You cannot enter only the first or last names.

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