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Fuse 4

Navigation in Fuse 4

Create

Creating a question in Fuse 4
Creating an article in Fuse 4
Creating a link in Fuse 4
Uploading content in Fuse 4

Screen Recorder in Fuse 4

Installing the Screen Recorder in Fuse 4
Launching the Screen Recorder in Fuse 4
Recording a video and uploading it in Fuse 4
Importing videos to the Screen Recorder in Fuse 4

Recorder troubleshooting guide (Fuse 4)

Why have I received a security error after upgrading the Screen Recorder? (Fuse 4)
Screen Recorder fails to update to latest version when launching (Fuse 4)
How do I find the Screen Recorder .log file? (Fuse 4)
Why is the audio distorted when I use Apple AirPods with the Screen Recorder? (Fuse 4)
I am unable to record and save longer videos when using the Screen Recorder (Fuse 4)

You

Accessing your evidence portfolio in Fuse 4

History
Saved
Notifications
Feed
Topics (Fuse 4)
Communities (Fuse 4)
Learning plans (Fuse 4)
Events (Fuse 4)
My team
Logging out of Fuse 4

Fuse Learn

Learning plans

Viewing a learning plan

Viewing a learning plan in the browser

Team Progress dashboard

Accessing the Team Progress dashboard
Status categories in the Team Progress dashboard
Notifying reportees in the Team Progress dashboard

Team Progress dashboard FAQs

Who can access to the Team Progress dashboard?
What do each of the categories mean in the Team Progress dashboard?
Why can't I see the Team Progress dashboard?

Viewing a learning plan on the mobile app

Creating a learning plan

Recurrent learning

Recurrent learning FAQs

How are existing learning plans, created prior to recurrent learning, affected?
How are users affected if a recurrent learning plan is altered?
Can I track completions for recurrent learning plans?
Is there anything I should avoid when creating recurrent learning plans?
If a user completes a recurrent learning plan after becoming overdue, does the original deadline apply?
What happens if users are removed from a recurrent learning plan?
How are recurrent learning plans displayed on widgets?
How do I ensure formal assessments in recurrent learning plans reset with all the other content?
Can managers turn off their recurrent learning notifications?
Can I set specific calendar dates, such as deadline dates, when creating recurrent learning plans?
What happens to a user's recurrent learning plan completions if they are deactivated and then reactivated again?

Editing a learning plan

What happens when a user misses a deadline for a learning plan?
Can I change the deadline for a specific user assigned to a learning plan?

Downloading a learning plan
Moving a learning plan from one community to another
How is learning plan progress calculated?
Learning plan notifications and what triggers them

Learning plans FAQs

Can I archive a learning plan?
I have assigned a learning plan to a user, but Fuse says the user already missed the deadline. Why?
What happens if I change the deadline for a learning plan?
What happens to the deadline if I add content to an existing learning plan?
Users receive learning plan overdue reminders, but they have completed a learning plan. Why?
Can you create learning plans in the mobile app?
Can you create multiple learning plans with the same name in a community?
Can you restrict access to a learning plan within a community?
If a learning plan is assigned by a manager, does it appear on the “My Learning Plans” screen with a deadline?
Is it possible to version learning plans?
Why do comprehension assessments need to be allocated to individual items of content?
What happens if a user comments on content in a topic via a learning plan, if the content sits in a community they do not have access to?
When I disable promotional content for a learning plan, why does it automatically re-enable?
Can a learning plan expire more than once?
What happens if I remove content or a topic from a community that is still in a topic or learning plan?
Why is a user’s learning plan status “Completed” but their score is below 100%?
What if a learning plan is assigned to a user after the deadline has passed?
How can I monitor and report on learning plan completions?

Events

Events homepage
Event notifications and what triggers them

Events FAQs

Can I change the owner of an event?
Can I cancel an event?
What happens to users on a waitlist if the event capacity changes?
What date and time formats are acceptable when importing an event into Fuse?
Why can't I import users into an event via CSV on the Events screen?
How can I use events for online training?

Coaching

Survey
Observation

One-to-one

Starting a one-to-one
Scheduling a one-to-one
Viewing a current one-to-one
Viewing goals and commitments

Assessments

Comprehension assessments

Signing off or reopening comprehension questions
Creating comprehension assessments

Diagnostic assessments

Creating a diagnostic assessment

Informal assessments

Creating an informal assessment

Formal assessments

Creating a formal assessment

Deleting an assessment from a topic

SCORM courses

Starting a SCORM course
Uploading a SCORM course to Fuse
Editing a SCORM course in Fuse
SCORM course certificates
Resetting SCORM progress
Importing SCORM completion data to Fuse
Importing SCORM completions for users
SCORM completion records

SCORM troubleshooting guide

SCORM course loads a blank screen
Issues with remote files in SCORM courses
SCORM course is showing as a zip file
Debug mode
Issues with suspend data in SCORM courses
SCORM course does not mark as complete or is incorrect
SCORM course is marking itself as complete every time it is opened

SCORM design best practices

SCORM Course FAQs

Why does my SCORM course display different statuses?
How do I import legacy SCORM data to Fuse?
Can I add SCORM courses to public communities?

Fuse Knowledge

Fuse Create

Content in Fuse

Creating content

Creating an article, question or external link

Posting a question
Posting a link
Posting an article

Uploading content

Screen Recorder

Installing the Screen Recorder
Launching the Screen Recorder
Recording a video and uploading it to Fuse
Importing videos to the Screen Recorder

Screen Recorder troubleshooting guide

Screen Recorder fails to update to latest version when launching
Why have I received a security error after upgrading the Screen Recorder?
How do I find the Screen Recorder .log file?
Why is the audio distorted when I use Apple AirPods with the Screen Recorder?
I am unable to record and save longer videos when using the Screen Recorder

Embedding external content (e.g. Google files) in Fuse articles
Embedding videos in articles
Posting a Google Doc to Fuse as an external link

Creating accessible content within Fuse

Content accessibility
Using Fuse tools for content creation
SCORM Accessibility
Making content accessible in the flow
Improving content discoverability in search results

Viewing content

Content homepage

Comments and mentions

Editing a comment
Liking a comment
Reporting a comment
Deleting a comment
Disabling comments on an item of content

Downloading content

Using the document viewer

New document viewer

New document viewer FAQs

Why is my PowerPoint formatting broken in the new document viewer?
Why can’t I see my Word, PowerPoint, or Excel file in the new document viewer?
Why do I see "Unexpected server error" when trying to view a PDF?

Legacy document viewer
Replacing older Microsoft files with Open XML versions

Universal Content
Featured content

Editing content

Deleting content

Adding transcripts to videos

Automatically generated transcriptions
Uploading your own transcripts
Editing a transcript
Deleting a transcript
Showing subtitles while playing a video
Using the "Jump to" tab
Translating transcripts

Transcription FAQs

Does Fuse automatically transcribe a video if the audio contains no speech?
I have automatic transcriptions turned off in my platform and instead upload SRT files to videos manually. Does Fuse still search through the transcripts I've uploaded?
An automatically generated transcription contains errors, such as incorrect text or sections of text appearing at the wrong time stamps. How do I correct this?

Changing content ownership

Scheduled posting

Scheduled posting FAQs

How many scheduled posts can be created for each content item?
Can you create scheduled posts for different time zones?

Reporting an item of content

Content FAQs

What is the core font used for text in Fuse content?
Can I hide or remove the 'Views' tab under items of content so that other users cannot see who has viewed the content?
Can I post multiple items of content with the same name in a community?
Can an item of content exist in multiple communities?
Which HTML tags are supported when creating articles?
How are content items ranked in smart feeds?
Why has some content been added to an 'Orphan contents' community?
Why does the view count for items of content differ in different places?
What frame is extracted when I upload a video?

Topics

Creating a new topic

Editing a topic

Assessment settings

Informal assessment settings
Comprehension assessment settings
Diagnostic assessment settings
Revision question settings
Formal assessment settings
Survey assessment settings

Adding content to a topic
Topic settings
Adding questions to the question pool in assessments
Adding a survey to a topic
Viewing assessment results

Topics screen

Topics FAQs

Can I create multiple topics with the same name in a community?

Evidence portfolio

Evidence portfolio FAQs

What is an evidence portfolio?
Are there any rules and permissions to be aware of when using evidence portfolios?
Can I give someone who is not a manager access to another user’s portfolio?
How long is a user's data stored once a user becomes inactive or is removed?
Are there any dependencies to be aware of when using evidence portfolios?
What is the maximum file size when uploading files to the evidence portfolio?
Can I watch videos directly in the Evidence Portfolio tab?

Favourites

Favourites FAQs

Why is a community still in my Favourites after I have left?

Fuse Crowd

Communities

Community admin screen

Configuring community settings

About (Community admin)
Content (Community admin)
Featured content (Community admin)
Bulk content operations (Community admin)
New topic (Community admin)
Delete community (Community admin)

Managing reported content
Setting up a community promotional page
Managing community notification settings
Assigning audiences to communities
Configuring a custom tab
Managing community members
Managing community events

Creating a new community
Public communities
Global community

The Leaderboard

Fuse Connect

Smart connectors

Setting up a smart connector

Acquiring credentials for your chosen provider

Go1
TalentLMS
LinkedIn Learning
Udemy for Business
Workday Learning
SAPSuccessFactors

Smart connectors FAQs

Are there any prerequisites to setting up a smart connector?
If a user completes the learning on the external provider's platform, will the completion for that item also be counted in the Fuse platform?
If a user visits the content page for an external item of content, are they marked as complete?
Can a user comment on external content?
Will content be given skills tags?
If I add content to a learning plan or topic, will the completion add up to the learning plan?
What happens if the content provider is down for any reason?
What level of IT support is required to integrate LMS and content libraries using Smart Connectors?
How do Smart Connectors differ from the traditional search connectors offered by Fuse?
How does Fuse handle ongoing updates or changes to the connected systems?
Can smart connectors unify completion data from multiple platforms into Fuse's analytics?
Do I need development resource to set up a smart connector?
Does Fuse integrate with self-built or niche LMS platforms or smaller content providers?
What happens if my organisation is already using one of the legacy search connectors and I want to switch to the equivalent smart connector for that provider?
How many smart connectors can I have?

Integrations

Obtaining an auth token when using the API
Custom options in Fuse: Integrating with the API

Manage Users endpoint

Manage Users endpoint (v5 and above)

Manage Users endpoint examples (v5 and above)

Create user (v5 and above)
Create multiple users (v5 and above)
Update user - single user parameter (v5 and above)
Update User - Manager (v5 and above)
Lookup user (v5 and above)
Disable a user account (v5 and above)
Restore a user account (v5 and above)

Manage Users endpoint (v4.4 and below)

Manage Users endpoint examples (4.4 and below)

Create user (v4.4 below)
Create multiple users (v4.4 and below)
Update user - single user parameter (v4.4 and below)
Update User - Manager (v4.4 and below)
Lookup user (v4.4 and below)
Disable a user account (v4.4 and below)
Restore a user account (v4.4 and below)

User profile fields
API key terms
Response codes

Operations about content endpoint

Operations about content endpoint (v5 and above)

Posting a question using the API (v5 and above)
Posting a link using the API (v5 and above)
Posting an article using the API (v5 and above)

Operations about content endpoint (v4.4 and below)

Posting a question using the API (v4.4 and below)
Posting a link using the API (v4.4 and below)
Posting an article using the API (v4.4 and below)

Reporting integration

Setting up the reporting integration

Automated user provisioning
Fuse Single sign-on (SSO) support

Webhooks

Fuse Analyse

Universal Analytics

Accessing Universal Analytics

Universal Analytics dashboard

Overview tab

Site Usage section
User insights section
Page views section

Consumption tab

Content Analysis section
Content Consumption section
Community Consumption Analysis section

Engagement tab

Community Engagement section
Content Engagement section
Engagement Analysis section

Learning tab

Topics section
Learning Plans section
SCORM Courses section

Events tab

Future events section
Waitlist Analysis section
Popular Events section
Event Summary section

Assessments tab

Completed Assessments section
Formal Assessments section

Surveys tab

Completion Analysis section
Surveys section
Survey Analysis section

One-to-Ones tab

Session Analysis: Are there enough goals being set up? section
Session Analysis: How achievable are the goals being set? section
One-to-Ones section

Observations tab

Observational Assessments section
Frequency Analysis section

Active Users tab

Engaged Users Overview tab

Site Usage section (Engaged Users Overview tab)
User Insights section (Engaged Users Overview tab)
Page Views section (Engaged Users Overview tab)
Demographic Breakdown section (Engaged Users Overview tab)

Filtering in Universal Analytics

Common filters
Tab-specific filters
Custom filters

Analyzer tool

Accessing the Analyzer tool

Analyzer tool layout

Title
Breakdowns
Analysis recommendations

Insight types

Donut chart
Combo chart
Pie chart
Treemap
Bullet chart
Table
Bar charts
Stacked Area
Line chart
Headline
Heatmap
Bubble chart
Column chart
Scatter plot

Filters in the Analyzer tool
Insight management

Data Catalogue

Metrics, facts and attributes

Assessment folder
Assessment Result folder
Coaching/Observing Manager folder
Consumption folder
Content folder
Course Progress folder
Engagement folder
Event folder
Event Attendance folder
Event Occurrence folder
Learning - Chapters folder
Learning - Learning Plan & SCORM folder
Learning - Topic folder
QA Question Choice Stats
Observational Assessments folder
One-to-ones folder
Overview Community folder
Overview - Gamification folder
Overview Manager Info folder
Overview User Info folder
Overview User Stats folder
Survey folder
Survey Results folder
Technical folder

Metrics

Configuration

Customising the canvas
Customising the X-Axis
Customising the Y Axis
Changing colours
Customising the legend

Visualisation

Preconfigured insight templates
Editing an insight

Universal Analytics Reports

Reports in the Consumption tab
Reports in the Engagement tab
Reports in the Learning tab
Reports in the Events tab
Reports in the Assessments tab
Reports in the Surveys tab
Reports in the One-to-Ones tab

Scheduling emails in Universal Analytics
Exporting custom KPI dashboards from Universal Analytics

Universal Analytics FAQs

Can I give someone access to Universal Analytics?
How often is data in Universal Analytics updated?
Where can I find metric definitions?
Can I rebrand the Universal Analytics dashboards?
Can I change the date and time format?
What do the month over month trend indicators mean?
Can I integrate Universal Analytics with Google Analytics or other web analytics applications on my dashboards?
What is the difference between a metric and an attribute in the Analyzer tool?
Why does the "Learning Plan" filter on the UA dashboard group SCORM courses and learning plans together?
Why can't I view Universal Analytics if third-party cookies are disabled in my browser?
Why can't I use the GeoChart insight to visualise geographical data?
How many custom profile fields can be added to Universal Analytics?
Why are some of the profile fields hidden from the Analyzer tool?
How are custom date fields handled?
Can I view data related to comments in Universal Analytics?
Can I generate reports for Digital Signatures in Universal Analytics?
Can I show learning plan progress for users that have access to a community?
Is there a separate status for users that have not yet started a SCORM course?
How are communities structured in Universal Analytics?
How do I see content created by deactivated users?
Why have I received a "SORRY, WE CAN'T DISPLAY THIS INSIGHT" message?
Why have I received a "There are too many data points to display" message?
Can I see data for mobile app/web logins?
If a user is deactivated in Universal Analytics, can other users still access their saved reports?
What are dummy topics in Universal Analytics?

Reports in Fuse

Fuse Platform

Authentication

Signing in to Fuse

Signing in to Fuse on the browser
Signing in on the mobile app

Resetting your password

Which countries/calling codes are supported when resetting passwords by SMS?

Authentication FAQs

If the SSO attribute used to authenticate is changed (e.g., from email to username), are users automatically signed out of the platform?

Admin Panel

Manage users

Personal settings

Creating groups

Sharing content with groups

Creating a new user
Deactivating a user
Deleting a user's data from Fuse

Imports

Bulk import of users tab
Managers and reporters tab
Views dataloader tab

Events tab (Imports screen)

Importing legacy event data to Fuse

Survey scores tab

SCORM courses tab (Imports screen)

SCORM import FAQs

Can I change/override the status for a user who has completed a SCORM course?
Can I add separate columns for 'completed' and 'passed'?
Can I include extra columns/data when importing SCORM completion records?
Is 'Review mode' supported for SCORM courses in Fuse?
Which statuses apply to in progress SCORM courses?

New community

Audience Management

Edit audience

Importing users to an audience via CSV

Create new audience screen

Example audiences

Users that have never logged in (Audience)
Global audience
Geographical location (Audience)
Job or department (Audience)
New joiners in the last 30 days (Audience)
New joiners in the last 60 days (Audience)
New joiners in the last 90 days (Audience)

Creating a new audience

Audience Management FAQs

What is the maximum number of filters that can be added to an audience?

Edit Learning plans

General tab
Expiry tab
Content tab
Visibility tab
Reporting tab
Survey tab

Edit side menu
Design Studio

Reporting

Quick reports

All users report
SCORM report
Learning plan report
Formal assessment Q&A report

Custom reports

Creating, scheduling, and sharing a custom report

Available custom reports

User report
SCORM report (Custom report)
Learning plan report (Custom report)
Event report (Custom report)
Topic report (Custom report)
Content report (Custom report)
Formal assessment report
Surveys report (Custom report)

My reports tab

Searching and filtering the My reports list

All reports tab

Shared with me tab

Granting or revoking access to shared reports

Downloading the latest version of a report
Deleting a report
Rerunning a report
Editing an existing report

Disabling custom profile fields in reports

Reporting FAQs

Can I permanently remove custom profile fields from all reports in the platform?
After importing completions for a particular user, why does the Learning plans report show them as 100% complete but also as "Not started"?
Why does a user have a "Not started" status but they've completed 100% of the learning plan?
What is included in the very first report that is run when I first create a schedule?
Which features and tabs do I have permission to access on the Reporting screen?

Reporting (Legacy)

Creating a report

Available reports

All Communities report
Learning plans deadline and expiry report
All content report
All events participation requests report
All likes report
All shares report
Learning plans completion report
All historic learning plan completions report
All views report
All Comments report

Viewing and editing reports

Featured content (Admin)
Profile custom options
Community mapping
Landing communities
Copy topics
Leaderboard (Admin)
Event logging

Admin groups

Admin group FAQs

Do community admin permissions override the permissions set in admin groups?

Analytics

Site moderation

Site moderation FAQs

What is site moderation?
Why are there no keywords listed in the Keyword detector?
Are there any rules and permissions to be aware of when using Site moderation?
Is there a way to restrict the visibility of flagged objects?
Can community admins moderate content in communities in which they are not a community admin?

Observations (Admin)

Creating an observation

Creating observation questions
Configuring access to an observation

Surveys (Admin)

Creating a survey
Creating a report for a survey

Surveys FAQs

How do I remove a survey from an event?

Scheduling
File Host
Certificates

Notifications (Admin)

Which notifications are still sent after disabling notification settings in Fuse?

User Defaults

Events (Admin)

Creating an event

Attaching a survey to an event

Managing event occurrences
Changing the owner of an event

AI configuration

AI Answers: Go-live checklist for admins

AI configuration FAQs

How does Fuse decide which content is used and referenced in an AI-generated answer?
How do I make a community searchable by AI?
Do I have to be a member of a specific community to see AI-generated answers in search results?
Can I train Fuse's AI on specific terms or a specific language?
How do I remove a community as a source for AI-generated answers?
The correct content has been added to the selected community but users don't get any AI-generated answers. Why?

Fuse mobile app

Navigation bar (Mobile)

Profile (Mobile)

Communities (Mobile)
Surveys (Mobile)
User profile (Mobile)
Favourites (Mobile)
Change Password (Mobile)

One-to-Ones (Mobile)

Starting a one-to-one (Mobile)
Scheduling a one-to-one (Mobile)
Viewing goals from a past one-to-one session (Mobile)

Topics (Mobile)

Taking a formal assessment on the mobile app

Observations (Mobile)
Events (Mobile)

Home (Mobile)

Post icon (Mobile)

Posting a question (Mobile)
Uploading a photo or video (Mobile)
Posting a link (Mobile)
Posting an article (Mobile)

Social feed (Mobile)

Refreshing the social feed (Mobile)
Filtering the feed (Mobile)
Dismissing content from the Recommended list (Mobile)
Sharing an item of content (Mobile)
Reporting an item of content (Mobile)
Liking an item of content (Mobile)
Featured content carousel (mobile)
Replying to a parent comment (mobile)

Fuse mobile app FAQs

Why can't I see thumbnail images on questions in the Fuse mobile app?
Can admins access the Admin Panel on the Fuse mobile app?
Can community admins create learning plans on the Fuse mobile app?
How do I download the Fuse mobile app?
Why am I automatically signed out of the Fuse mobile app at regular intervals?
Why can't I see the status bar on my iPhone when viewing the Fuse mobile app?
Can I use the Fuse mobile app on tablet-sized devices?
Can a user update their profile on the Fuse mobile app?
Can community admins create communities on the Fuse mobile app?
Why can't I see the total number of new notifications I have received on the Notifications icon?
Can I add thumbnails to content on the Fuse mobile app?

Features in Beta

Course+

Granting and revoking access to Course+
Accessing the lesson creation screen in Course+

Creating lessons in Course+

Creating a lesson in Course+ by entering instructions/prompts
Creating a lesson in Course+ by uploading a single source file
Creating a lesson in Course+ using an outline
Importing an existing SCORM package to Course+
Creating an assessment in Course+
Creating a lessons from a video
Manually creating a lesson using a blank template

Editing, collaborating on, and versioning lessons in Course+
Course+ hub

Sharing and publishing a lesson you have created in Course+

Adding a lesson to a community
Copying a public link to a lesson
Copying a review link to a lesson
Downloading a lesson as a SCORM package and uploading it to the platform
Exporting a lesson as a PDF
Exporting a lesson as a website
Embedding a lesson in an article
Generating a QR code for a lesson

Widget builder

Custom Learning plans widget
Custom Topics widget
Custom Feed widget
Custom Communities widget
Custom Featured content widget

Widget builder FAQs

Is there a character limit for custom titles?
Is there a character limit on how many characters pull through from the object titles and descriptions into the widget cards?
I’ve copied the code, but the widget isn’t displaying correctly. What should I do?
Why do I only see hover states on navigation arrows with certain colours?

Fuse Flow for Microsoft Teams app

Installation and minimum requirements (Fuse Flow for Microsoft Teams)

Fuse Flow for Microsoft Teams minimum requirements
Installing Fuse Flow for Microsoft Teams
Uninstalling Fuse Flow for Microsoft Teams

Signing in to Fuse Flow for Microsoft Teams

Who can access the Fuse Flow for Microsoft Teams app?

Searching in Fuse Flow for Microsoft Teams

Filtering search results in Fuse Flow for Microsoft Teams

Viewing learning plans in Fuse Flow for Microsoft Teams
News feed in Fuse Flow for Microsoft Teams
Pinning Fuse Flow for Microsoft Teams app

Microsoft Teams integrations

Creating custom content tabs in Microsoft Teams

Fuse Discover

Search and AI Answers

Keyword search

Knowledge Intelligence
Supported languages in search

Searching Fuse in the browser

Filtering search results
Search results cards
Searching in Fuse
Recent searches

Searching in the Fuse Mobile app

Searching in the mobile app
Filtering mobile search results
Mobile search results cards
Recent searches on the mobile app

How does Fuse's search engine find and rank relevant content?
Learning plan visibility in search results
Creating content for easy discovery

Search integrations

Fuel50 integration

Enterprise search vs Web search

3rd party search connectors

LinkedIn Learning search connector

LinkedIn Learning search connector FAQs

How is my organisation's LinkedIn data stored?
Does Fuse send any data to LinkedIn Learning?
Does the LinkedIn Learning connector cost extra?
Can I add LinkedIn Learning content to topics and learning plans using a link?

Udemy for Business search connector

Udemy for Business search connector FAQs

Does the Udemy for Business search connector cost extra?
Can I add Udemy for Business courses to topics or learning plans using a link?

Search FAQs

Are there any limitations, e.g., on special characters in searches?
What are the differences between the legacy and new search?
Can I search for content in multiple languages?
If a video is embedded in an article, does search factor in duration for that video?
Can I change the colour of the search UI?
How is read time calculated?
How do I know Fuse's search is performing well?
Is Fuse's search engine case-sensitive?
Why does Fuse's search give me incorrect, irrelevant or unwanted suggestions for my searches?

AI Answers

AI Answers: best practices when asking questions
AI Answers in Fuse Flow

Creating content for use with AI: readiness checklist

AI readiness checklist: making your Word documents AI-friendly
AI readiness checklist: making your PDFs AI-friendly
AI readiness checklist: making your PowerPoint presentations AI-friendly
AI readiness checklist: making your articles AI-friendly
AI readiness checklist: making your videos AI-friendly
AI readiness checklist: supported file types
AI readiness checklist: things to avoid

AI Answers FAQs

Can I ask questions and receive AI-generated answers in Fuse Flow?
Why don't I get an AI-generated answer when I ask a question?
Why is an answer being returned that is incorrect or not relevant to the quoted source content?
Why don't I get an AI-generated search result even though I'm certain the source content exists?
I've uploaded a PDF but Fuse's AI doesn't use it to generate answers. Why?
When I ask a question, I receive an AI-generated answer but it's not from an expected source. Why?
I've asked the same question in two different languages, and i've received answers from different items of source content each time. Why?
I see regular search results from content embedded via iframe, such as in File Host, but it isn't used in AI-generated answers. Why?
How can I improve content so that it gives me better AI-generated answers?

Fuse Flow browser extension

Installing Fuse Flow
Uninstalling Fuse Flow
Logging in to Fuse Flow
Logging out of Fuse Flow
Searching and asking questions in Fuse Flow
Filtering Fuse Flow
Notifications in Fuse Flow

Fuse Flow FAQs

What data is read by Fuse Flow?
Which browsers work with Fuse Flow?
Does Fuse Flow work with Linux?
Does Fuse Flow take up extra memory per tab?
Does Fuse Flow log any of my data?
Does Fuse Flow log any of the requests I send?
How do I uninstall Fuse Flow?
When searching in Fuse Flow, does the query run on my local device or in the cloud?
Can I block certain types of data/content from appearing in Fuse Flow?
Can I limit Fuse Flow, so that it only works on certain pages?
Does Fuse Flow bypass my red, white or black lists for content?
Can I see usage data for Fuse Flow?

Widgets

Average content score widget
Communities widget
Contributions widget
Engagements widget
Events widget
Evidence Portfolio widget

Feed widget

Filtering the Feed widget
Refreshing the Feed widget
Liking an item of content in the Feed widget
Dismissing content from the Feed widget
Commenting on content in the Feed widget
Configuring the Feed widget

Have they seen it? widget
Knowledge experts widget
Leaderboard widget
Learning plan progress widget
Learning plans widget
Live widget
My activity widget
My Content widget
One-to-Ones widget
Recently added content widget
Recommendations widget
Reportee requests widget
Reportees widget
Requests widget

SuccessFactors widgets

Prerequisite steps
My assigned learning widget

SuccessFactors widget FAQs

Which API requests are used by the My assigned learning widget?

Topics widget
Trending widget
User activities widget
Video from Fuse widget
While you were away widget

Navigation bar

Sidebar

Recently added content screen
Manager/Reportee screen
My Dashboard screen

Fuse notifications

Notifications in the browser
Push notifications on the mobile app

User profile page

My profile page

Editing your profile

Viewing another user's profile page

Overview

Globalisation

Supported languages
Time zones

Exporting raw content data from Fuse

Cookies

What is the purpose of the cookies set at login?
What cookie data is collected, and is it aggregated?

Fuse: web vs mobile app

Fuse minimum requirements

Client-side security requirements
Whitelisted domains
Whitelisted IP addresses

Supported formats

Thumbnail sizes

Contact support

Main

Releases

Fuse 4

Navigation in Fuse 4

Create

Creating a question in Fuse 4
Creating an article in Fuse 4
Creating a link in Fuse 4
Uploading content in Fuse 4

Screen Recorder in Fuse 4

Installing the Screen Recorder in Fuse 4
Launching the Screen Recorder in Fuse 4
Recording a video and uploading it in Fuse 4
Importing videos to the Screen Recorder in Fuse 4

Recorder troubleshooting guide (Fuse 4)

Why have I received a security error after upgrading the Screen Recorder? (Fuse 4)
Screen Recorder fails to update to latest version when launching (Fuse 4)
How do I find the Screen Recorder .log file? (Fuse 4)
Why is the audio distorted when I use Apple AirPods with the Screen Recorder? (Fuse 4)
I am unable to record and save longer videos when using the Screen Recorder (Fuse 4)

You

Accessing your evidence portfolio in Fuse 4

History
Saved
Notifications
Feed
Topics (Fuse 4)
Communities (Fuse 4)
Learning plans (Fuse 4)
Events (Fuse 4)
My team
Logging out of Fuse 4

Fuse Learn

Learning plans

Viewing a learning plan

Viewing a learning plan in the browser

Team Progress dashboard

Accessing the Team Progress dashboard
Status categories in the Team Progress dashboard
Notifying reportees in the Team Progress dashboard

Team Progress dashboard FAQs

Who can access to the Team Progress dashboard?
What do each of the categories mean in the Team Progress dashboard?
Why can't I see the Team Progress dashboard?

Viewing a learning plan on the mobile app

Creating a learning plan

Recurrent learning

Recurrent learning FAQs

How are existing learning plans, created prior to recurrent learning, affected?
How are users affected if a recurrent learning plan is altered?
Can I track completions for recurrent learning plans?
Is there anything I should avoid when creating recurrent learning plans?
If a user completes a recurrent learning plan after becoming overdue, does the original deadline apply?
What happens if users are removed from a recurrent learning plan?
How are recurrent learning plans displayed on widgets?
How do I ensure formal assessments in recurrent learning plans reset with all the other content?
Can managers turn off their recurrent learning notifications?
Can I set specific calendar dates, such as deadline dates, when creating recurrent learning plans?
What happens to a user's recurrent learning plan completions if they are deactivated and then reactivated again?

Editing a learning plan

What happens when a user misses a deadline for a learning plan?
Can I change the deadline for a specific user assigned to a learning plan?

Downloading a learning plan
Moving a learning plan from one community to another
How is learning plan progress calculated?
Learning plan notifications and what triggers them

Learning plans FAQs

Can I archive a learning plan?
I have assigned a learning plan to a user, but Fuse says the user already missed the deadline. Why?
What happens if I change the deadline for a learning plan?
What happens to the deadline if I add content to an existing learning plan?
Users receive learning plan overdue reminders, but they have completed a learning plan. Why?
Can you create learning plans in the mobile app?
Can you create multiple learning plans with the same name in a community?
Can you restrict access to a learning plan within a community?
If a learning plan is assigned by a manager, does it appear on the “My Learning Plans” screen with a deadline?
Is it possible to version learning plans?
Why do comprehension assessments need to be allocated to individual items of content?
What happens if a user comments on content in a topic via a learning plan, if the content sits in a community they do not have access to?
When I disable promotional content for a learning plan, why does it automatically re-enable?
Can a learning plan expire more than once?
What happens if I remove content or a topic from a community that is still in a topic or learning plan?
Why is a user’s learning plan status “Completed” but their score is below 100%?
What if a learning plan is assigned to a user after the deadline has passed?
How can I monitor and report on learning plan completions?

Events

Events homepage
Event notifications and what triggers them

Events FAQs

Can I change the owner of an event?
Can I cancel an event?
What happens to users on a waitlist if the event capacity changes?
What date and time formats are acceptable when importing an event into Fuse?
Why can't I import users into an event via CSV on the Events screen?
How can I use events for online training?

Coaching

Survey
Observation

One-to-one

Starting a one-to-one
Scheduling a one-to-one
Viewing a current one-to-one
Viewing goals and commitments

Assessments

Comprehension assessments

Signing off or reopening comprehension questions
Creating comprehension assessments

Diagnostic assessments

Creating a diagnostic assessment

Informal assessments

Creating an informal assessment

Formal assessments

Creating a formal assessment

Deleting an assessment from a topic

SCORM courses

Starting a SCORM course
Uploading a SCORM course to Fuse
Editing a SCORM course in Fuse
SCORM course certificates
Resetting SCORM progress
Importing SCORM completion data to Fuse
Importing SCORM completions for users
SCORM completion records

SCORM troubleshooting guide

SCORM course loads a blank screen
Issues with remote files in SCORM courses
SCORM course is showing as a zip file
Debug mode
Issues with suspend data in SCORM courses
SCORM course does not mark as complete or is incorrect
SCORM course is marking itself as complete every time it is opened

SCORM design best practices

SCORM Course FAQs

Why does my SCORM course display different statuses?
How do I import legacy SCORM data to Fuse?
Can I add SCORM courses to public communities?

Fuse Knowledge

Fuse Create

Content in Fuse

Creating content

Creating an article, question or external link

Posting a question
Posting a link
Posting an article

Uploading content

Screen Recorder

Installing the Screen Recorder
Launching the Screen Recorder
Recording a video and uploading it to Fuse
Importing videos to the Screen Recorder

Screen Recorder troubleshooting guide

Screen Recorder fails to update to latest version when launching
Why have I received a security error after upgrading the Screen Recorder?
How do I find the Screen Recorder .log file?
Why is the audio distorted when I use Apple AirPods with the Screen Recorder?
I am unable to record and save longer videos when using the Screen Recorder

Embedding external content (e.g. Google files) in Fuse articles
Embedding videos in articles
Posting a Google Doc to Fuse as an external link

Creating accessible content within Fuse

Content accessibility
Using Fuse tools for content creation
SCORM Accessibility
Making content accessible in the flow
Improving content discoverability in search results

Viewing content

Content homepage

Comments and mentions

Editing a comment
Liking a comment
Reporting a comment
Deleting a comment
Disabling comments on an item of content

Downloading content

Using the document viewer

New document viewer

New document viewer FAQs

Why is my PowerPoint formatting broken in the new document viewer?
Why can’t I see my Word, PowerPoint, or Excel file in the new document viewer?
Why do I see "Unexpected server error" when trying to view a PDF?

Legacy document viewer
Replacing older Microsoft files with Open XML versions

Universal Content
Featured content

Editing content

Deleting content

Adding transcripts to videos

Automatically generated transcriptions
Uploading your own transcripts
Editing a transcript
Deleting a transcript
Showing subtitles while playing a video
Using the "Jump to" tab
Translating transcripts

Transcription FAQs

Does Fuse automatically transcribe a video if the audio contains no speech?
I have automatic transcriptions turned off in my platform and instead upload SRT files to videos manually. Does Fuse still search through the transcripts I've uploaded?
An automatically generated transcription contains errors, such as incorrect text or sections of text appearing at the wrong time stamps. How do I correct this?

Changing content ownership

Scheduled posting

Scheduled posting FAQs

How many scheduled posts can be created for each content item?
Can you create scheduled posts for different time zones?

Reporting an item of content

Content FAQs

What is the core font used for text in Fuse content?
Can I hide or remove the 'Views' tab under items of content so that other users cannot see who has viewed the content?
Can I post multiple items of content with the same name in a community?
Can an item of content exist in multiple communities?
Which HTML tags are supported when creating articles?
How are content items ranked in smart feeds?
Why has some content been added to an 'Orphan contents' community?
Why does the view count for items of content differ in different places?
What frame is extracted when I upload a video?

Topics

Creating a new topic

Editing a topic

Assessment settings

Informal assessment settings
Comprehension assessment settings
Diagnostic assessment settings
Revision question settings
Formal assessment settings
Survey assessment settings

Adding content to a topic
Topic settings
Adding questions to the question pool in assessments
Adding a survey to a topic
Viewing assessment results

Topics screen

Topics FAQs

Can I create multiple topics with the same name in a community?

Evidence portfolio

Evidence portfolio FAQs

What is an evidence portfolio?
Are there any rules and permissions to be aware of when using evidence portfolios?
Can I give someone who is not a manager access to another user’s portfolio?
How long is a user's data stored once a user becomes inactive or is removed?
Are there any dependencies to be aware of when using evidence portfolios?
What is the maximum file size when uploading files to the evidence portfolio?
Can I watch videos directly in the Evidence Portfolio tab?

Favourites

Favourites FAQs

Why is a community still in my Favourites after I have left?

Fuse Crowd

Communities

Community admin screen

Configuring community settings

About (Community admin)
Content (Community admin)
Featured content (Community admin)
Bulk content operations (Community admin)
New topic (Community admin)
Delete community (Community admin)

Managing reported content
Setting up a community promotional page
Managing community notification settings
Assigning audiences to communities
Configuring a custom tab
Managing community members
Managing community events

Creating a new community
Public communities
Global community

The Leaderboard

Fuse Connect

Smart connectors

Setting up a smart connector

Acquiring credentials for your chosen provider

Go1
TalentLMS
LinkedIn Learning
Udemy for Business
Workday Learning
SAPSuccessFactors

Smart connectors FAQs

Are there any prerequisites to setting up a smart connector?
If a user completes the learning on the external provider's platform, will the completion for that item also be counted in the Fuse platform?
If a user visits the content page for an external item of content, are they marked as complete?
Can a user comment on external content?
Will content be given skills tags?
If I add content to a learning plan or topic, will the completion add up to the learning plan?
What happens if the content provider is down for any reason?
What level of IT support is required to integrate LMS and content libraries using Smart Connectors?
How do Smart Connectors differ from the traditional search connectors offered by Fuse?
How does Fuse handle ongoing updates or changes to the connected systems?
Can smart connectors unify completion data from multiple platforms into Fuse's analytics?
Do I need development resource to set up a smart connector?
Does Fuse integrate with self-built or niche LMS platforms or smaller content providers?
What happens if my organisation is already using one of the legacy search connectors and I want to switch to the equivalent smart connector for that provider?
How many smart connectors can I have?

Integrations

Obtaining an auth token when using the API
Custom options in Fuse: Integrating with the API

Manage Users endpoint

Manage Users endpoint (v5 and above)

Manage Users endpoint examples (v5 and above)

Create user (v5 and above)
Create multiple users (v5 and above)
Update user - single user parameter (v5 and above)
Update User - Manager (v5 and above)
Lookup user (v5 and above)
Disable a user account (v5 and above)
Restore a user account (v5 and above)

Manage Users endpoint (v4.4 and below)

Manage Users endpoint examples (4.4 and below)

Create user (v4.4 below)
Create multiple users (v4.4 and below)
Update user - single user parameter (v4.4 and below)
Update User - Manager (v4.4 and below)
Lookup user (v4.4 and below)
Disable a user account (v4.4 and below)
Restore a user account (v4.4 and below)

User profile fields
API key terms
Response codes

Operations about content endpoint

Operations about content endpoint (v5 and above)

Posting a question using the API (v5 and above)
Posting a link using the API (v5 and above)
Posting an article using the API (v5 and above)

Operations about content endpoint (v4.4 and below)

Posting a question using the API (v4.4 and below)
Posting a link using the API (v4.4 and below)
Posting an article using the API (v4.4 and below)

Reporting integration

Setting up the reporting integration

Automated user provisioning
Fuse Single sign-on (SSO) support

Webhooks

Fuse Analyse

Universal Analytics

Accessing Universal Analytics

Universal Analytics dashboard

Overview tab

Site Usage section
User insights section
Page views section

Consumption tab

Content Analysis section
Content Consumption section
Community Consumption Analysis section

Engagement tab

Community Engagement section
Content Engagement section
Engagement Analysis section

Learning tab

Topics section
Learning Plans section
SCORM Courses section

Events tab

Future events section
Waitlist Analysis section
Popular Events section
Event Summary section

Assessments tab

Completed Assessments section
Formal Assessments section

Surveys tab

Completion Analysis section
Surveys section
Survey Analysis section

One-to-Ones tab

Session Analysis: Are there enough goals being set up? section
Session Analysis: How achievable are the goals being set? section
One-to-Ones section

Observations tab

Observational Assessments section
Frequency Analysis section

Active Users tab

Engaged Users Overview tab

Site Usage section (Engaged Users Overview tab)
User Insights section (Engaged Users Overview tab)
Page Views section (Engaged Users Overview tab)
Demographic Breakdown section (Engaged Users Overview tab)

Filtering in Universal Analytics

Common filters
Tab-specific filters
Custom filters

Analyzer tool

Accessing the Analyzer tool

Analyzer tool layout

Title
Breakdowns
Analysis recommendations

Insight types

Donut chart
Combo chart
Pie chart
Treemap
Bullet chart
Table
Bar charts
Stacked Area
Line chart
Headline
Heatmap
Bubble chart
Column chart
Scatter plot

Filters in the Analyzer tool
Insight management

Data Catalogue

Metrics, facts and attributes

Assessment folder
Assessment Result folder
Coaching/Observing Manager folder
Consumption folder
Content folder
Course Progress folder
Engagement folder
Event folder
Event Attendance folder
Event Occurrence folder
Learning - Chapters folder
Learning - Learning Plan & SCORM folder
Learning - Topic folder
QA Question Choice Stats
Observational Assessments folder
One-to-ones folder
Overview Community folder
Overview - Gamification folder
Overview Manager Info folder
Overview User Info folder
Overview User Stats folder
Survey folder
Survey Results folder
Technical folder

Metrics

Configuration

Customising the canvas
Customising the X-Axis
Customising the Y Axis
Changing colours
Customising the legend

Visualisation

Preconfigured insight templates
Editing an insight

Universal Analytics Reports

Reports in the Consumption tab
Reports in the Engagement tab
Reports in the Learning tab
Reports in the Events tab
Reports in the Assessments tab
Reports in the Surveys tab
Reports in the One-to-Ones tab

Scheduling emails in Universal Analytics
Exporting custom KPI dashboards from Universal Analytics

Universal Analytics FAQs

Can I give someone access to Universal Analytics?
How often is data in Universal Analytics updated?
Where can I find metric definitions?
Can I rebrand the Universal Analytics dashboards?
Can I change the date and time format?
What do the month over month trend indicators mean?
Can I integrate Universal Analytics with Google Analytics or other web analytics applications on my dashboards?
What is the difference between a metric and an attribute in the Analyzer tool?
Why does the "Learning Plan" filter on the UA dashboard group SCORM courses and learning plans together?
Why can't I view Universal Analytics if third-party cookies are disabled in my browser?
Why can't I use the GeoChart insight to visualise geographical data?
How many custom profile fields can be added to Universal Analytics?
Why are some of the profile fields hidden from the Analyzer tool?
How are custom date fields handled?
Can I view data related to comments in Universal Analytics?
Can I generate reports for Digital Signatures in Universal Analytics?
Can I show learning plan progress for users that have access to a community?
Is there a separate status for users that have not yet started a SCORM course?
How are communities structured in Universal Analytics?
How do I see content created by deactivated users?
Why have I received a "SORRY, WE CAN'T DISPLAY THIS INSIGHT" message?
Why have I received a "There are too many data points to display" message?
Can I see data for mobile app/web logins?
If a user is deactivated in Universal Analytics, can other users still access their saved reports?
What are dummy topics in Universal Analytics?

Reports in Fuse

Fuse Platform

Authentication

Signing in to Fuse

Signing in to Fuse on the browser
Signing in on the mobile app

Resetting your password

Which countries/calling codes are supported when resetting passwords by SMS?

Authentication FAQs

If the SSO attribute used to authenticate is changed (e.g., from email to username), are users automatically signed out of the platform?

Admin Panel

Manage users

Personal settings

Creating groups

Sharing content with groups

Creating a new user
Deactivating a user
Deleting a user's data from Fuse

Imports

Bulk import of users tab
Managers and reporters tab
Views dataloader tab

Events tab (Imports screen)

Importing legacy event data to Fuse

Survey scores tab

SCORM courses tab (Imports screen)

SCORM import FAQs

Can I change/override the status for a user who has completed a SCORM course?
Can I add separate columns for 'completed' and 'passed'?
Can I include extra columns/data when importing SCORM completion records?
Is 'Review mode' supported for SCORM courses in Fuse?
Which statuses apply to in progress SCORM courses?

New community

Audience Management

Edit audience

Importing users to an audience via CSV

Create new audience screen

Example audiences

Users that have never logged in (Audience)
Global audience
Geographical location (Audience)
Job or department (Audience)
New joiners in the last 30 days (Audience)
New joiners in the last 60 days (Audience)
New joiners in the last 90 days (Audience)

Creating a new audience

Audience Management FAQs

What is the maximum number of filters that can be added to an audience?

Edit Learning plans

General tab
Expiry tab
Content tab
Visibility tab
Reporting tab
Survey tab

Edit side menu
Design Studio

Reporting

Quick reports

All users report
SCORM report
Learning plan report
Formal assessment Q&A report

Custom reports

Creating, scheduling, and sharing a custom report

Available custom reports

User report
SCORM report (Custom report)
Learning plan report (Custom report)
Event report (Custom report)
Topic report (Custom report)
Content report (Custom report)
Formal assessment report
Surveys report (Custom report)

My reports tab

Searching and filtering the My reports list

All reports tab

Shared with me tab

Granting or revoking access to shared reports

Downloading the latest version of a report
Deleting a report
Rerunning a report
Editing an existing report

Disabling custom profile fields in reports

Reporting FAQs

Can I permanently remove custom profile fields from all reports in the platform?
After importing completions for a particular user, why does the Learning plans report show them as 100% complete but also as "Not started"?
Why does a user have a "Not started" status but they've completed 100% of the learning plan?
What is included in the very first report that is run when I first create a schedule?
Which features and tabs do I have permission to access on the Reporting screen?

Reporting (Legacy)

Creating a report

Available reports

All Communities report
Learning plans deadline and expiry report
All content report
All events participation requests report
All likes report
All shares report
Learning plans completion report
All historic learning plan completions report
All views report
All Comments report

Viewing and editing reports

Featured content (Admin)
Profile custom options
Community mapping
Landing communities
Copy topics
Leaderboard (Admin)
Event logging

Admin groups

Admin group FAQs

Do community admin permissions override the permissions set in admin groups?

Analytics

Site moderation

Site moderation FAQs

What is site moderation?
Why are there no keywords listed in the Keyword detector?
Are there any rules and permissions to be aware of when using Site moderation?
Is there a way to restrict the visibility of flagged objects?
Can community admins moderate content in communities in which they are not a community admin?

Observations (Admin)

Creating an observation

Creating observation questions
Configuring access to an observation

Surveys (Admin)

Creating a survey
Creating a report for a survey

Surveys FAQs

How do I remove a survey from an event?

Scheduling
File Host
Certificates

Notifications (Admin)

Which notifications are still sent after disabling notification settings in Fuse?

User Defaults

Events (Admin)

Creating an event

Attaching a survey to an event

Managing event occurrences
Changing the owner of an event

AI configuration

AI Answers: Go-live checklist for admins

AI configuration FAQs

How does Fuse decide which content is used and referenced in an AI-generated answer?
How do I make a community searchable by AI?
Do I have to be a member of a specific community to see AI-generated answers in search results?
Can I train Fuse's AI on specific terms or a specific language?
How do I remove a community as a source for AI-generated answers?
The correct content has been added to the selected community but users don't get any AI-generated answers. Why?

Fuse mobile app

Navigation bar (Mobile)

Profile (Mobile)

Communities (Mobile)
Surveys (Mobile)
User profile (Mobile)
Favourites (Mobile)
Change Password (Mobile)

One-to-Ones (Mobile)

Starting a one-to-one (Mobile)
Scheduling a one-to-one (Mobile)
Viewing goals from a past one-to-one session (Mobile)

Topics (Mobile)

Taking a formal assessment on the mobile app

Observations (Mobile)
Events (Mobile)

Home (Mobile)

Post icon (Mobile)

Posting a question (Mobile)
Uploading a photo or video (Mobile)
Posting a link (Mobile)
Posting an article (Mobile)

Social feed (Mobile)

Refreshing the social feed (Mobile)
Filtering the feed (Mobile)
Dismissing content from the Recommended list (Mobile)
Sharing an item of content (Mobile)
Reporting an item of content (Mobile)
Liking an item of content (Mobile)
Featured content carousel (mobile)
Replying to a parent comment (mobile)

Fuse mobile app FAQs

Why can't I see thumbnail images on questions in the Fuse mobile app?
Can admins access the Admin Panel on the Fuse mobile app?
Can community admins create learning plans on the Fuse mobile app?
How do I download the Fuse mobile app?
Why am I automatically signed out of the Fuse mobile app at regular intervals?
Why can't I see the status bar on my iPhone when viewing the Fuse mobile app?
Can I use the Fuse mobile app on tablet-sized devices?
Can a user update their profile on the Fuse mobile app?
Can community admins create communities on the Fuse mobile app?
Why can't I see the total number of new notifications I have received on the Notifications icon?
Can I add thumbnails to content on the Fuse mobile app?

Features in Beta

Course+

Granting and revoking access to Course+
Accessing the lesson creation screen in Course+

Creating lessons in Course+

Creating a lesson in Course+ by entering instructions/prompts
Creating a lesson in Course+ by uploading a single source file
Creating a lesson in Course+ using an outline
Importing an existing SCORM package to Course+
Creating an assessment in Course+
Creating a lessons from a video
Manually creating a lesson using a blank template

Editing, collaborating on, and versioning lessons in Course+
Course+ hub

Sharing and publishing a lesson you have created in Course+

Adding a lesson to a community
Copying a public link to a lesson
Copying a review link to a lesson
Downloading a lesson as a SCORM package and uploading it to the platform
Exporting a lesson as a PDF
Exporting a lesson as a website
Embedding a lesson in an article
Generating a QR code for a lesson

Widget builder

Custom Learning plans widget
Custom Topics widget
Custom Feed widget
Custom Communities widget
Custom Featured content widget

Widget builder FAQs

Is there a character limit for custom titles?
Is there a character limit on how many characters pull through from the object titles and descriptions into the widget cards?
I’ve copied the code, but the widget isn’t displaying correctly. What should I do?
Why do I only see hover states on navigation arrows with certain colours?

Fuse Flow for Microsoft Teams app

Installation and minimum requirements (Fuse Flow for Microsoft Teams)

Fuse Flow for Microsoft Teams minimum requirements
Installing Fuse Flow for Microsoft Teams
Uninstalling Fuse Flow for Microsoft Teams

Signing in to Fuse Flow for Microsoft Teams

Who can access the Fuse Flow for Microsoft Teams app?

Searching in Fuse Flow for Microsoft Teams

Filtering search results in Fuse Flow for Microsoft Teams

Viewing learning plans in Fuse Flow for Microsoft Teams
News feed in Fuse Flow for Microsoft Teams
Pinning Fuse Flow for Microsoft Teams app

Microsoft Teams integrations

Creating custom content tabs in Microsoft Teams

Fuse Discover

Search and AI Answers

Keyword search

Knowledge Intelligence
Supported languages in search

Searching Fuse in the browser

Filtering search results
Search results cards
Searching in Fuse
Recent searches

Searching in the Fuse Mobile app

Searching in the mobile app
Filtering mobile search results
Mobile search results cards
Recent searches on the mobile app

How does Fuse's search engine find and rank relevant content?
Learning plan visibility in search results
Creating content for easy discovery

Search integrations

Fuel50 integration

Enterprise search vs Web search

3rd party search connectors

LinkedIn Learning search connector

LinkedIn Learning search connector FAQs

How is my organisation's LinkedIn data stored?
Does Fuse send any data to LinkedIn Learning?
Does the LinkedIn Learning connector cost extra?
Can I add LinkedIn Learning content to topics and learning plans using a link?

Udemy for Business search connector

Udemy for Business search connector FAQs

Does the Udemy for Business search connector cost extra?
Can I add Udemy for Business courses to topics or learning plans using a link?

Search FAQs

Are there any limitations, e.g., on special characters in searches?
What are the differences between the legacy and new search?
Can I search for content in multiple languages?
If a video is embedded in an article, does search factor in duration for that video?
Can I change the colour of the search UI?
How is read time calculated?
How do I know Fuse's search is performing well?
Is Fuse's search engine case-sensitive?
Why does Fuse's search give me incorrect, irrelevant or unwanted suggestions for my searches?

AI Answers

AI Answers: best practices when asking questions
AI Answers in Fuse Flow

Creating content for use with AI: readiness checklist

AI readiness checklist: making your Word documents AI-friendly
AI readiness checklist: making your PDFs AI-friendly
AI readiness checklist: making your PowerPoint presentations AI-friendly
AI readiness checklist: making your articles AI-friendly
AI readiness checklist: making your videos AI-friendly
AI readiness checklist: supported file types
AI readiness checklist: things to avoid

AI Answers FAQs

Can I ask questions and receive AI-generated answers in Fuse Flow?
Why don't I get an AI-generated answer when I ask a question?
Why is an answer being returned that is incorrect or not relevant to the quoted source content?
Why don't I get an AI-generated search result even though I'm certain the source content exists?
I've uploaded a PDF but Fuse's AI doesn't use it to generate answers. Why?
When I ask a question, I receive an AI-generated answer but it's not from an expected source. Why?
I've asked the same question in two different languages, and i've received answers from different items of source content each time. Why?
I see regular search results from content embedded via iframe, such as in File Host, but it isn't used in AI-generated answers. Why?
How can I improve content so that it gives me better AI-generated answers?

Fuse Flow browser extension

Installing Fuse Flow
Uninstalling Fuse Flow
Logging in to Fuse Flow
Logging out of Fuse Flow
Searching and asking questions in Fuse Flow
Filtering Fuse Flow
Notifications in Fuse Flow

Fuse Flow FAQs

What data is read by Fuse Flow?
Which browsers work with Fuse Flow?
Does Fuse Flow work with Linux?
Does Fuse Flow take up extra memory per tab?
Does Fuse Flow log any of my data?
Does Fuse Flow log any of the requests I send?
How do I uninstall Fuse Flow?
When searching in Fuse Flow, does the query run on my local device or in the cloud?
Can I block certain types of data/content from appearing in Fuse Flow?
Can I limit Fuse Flow, so that it only works on certain pages?
Does Fuse Flow bypass my red, white or black lists for content?
Can I see usage data for Fuse Flow?

Widgets

Average content score widget
Communities widget
Contributions widget
Engagements widget
Events widget
Evidence Portfolio widget

Feed widget

Filtering the Feed widget
Refreshing the Feed widget
Liking an item of content in the Feed widget
Dismissing content from the Feed widget
Commenting on content in the Feed widget
Configuring the Feed widget

Have they seen it? widget
Knowledge experts widget
Leaderboard widget
Learning plan progress widget
Learning plans widget
Live widget
My activity widget
My Content widget
One-to-Ones widget
Recently added content widget
Recommendations widget
Reportee requests widget
Reportees widget
Requests widget

SuccessFactors widgets

Prerequisite steps
My assigned learning widget

SuccessFactors widget FAQs

Which API requests are used by the My assigned learning widget?

Topics widget
Trending widget
User activities widget
Video from Fuse widget
While you were away widget

Navigation bar

Sidebar

Recently added content screen
Manager/Reportee screen
My Dashboard screen

Fuse notifications

Notifications in the browser
Push notifications on the mobile app

User profile page

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Fuse 4
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Screen Recorder in Fuse 4

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Recorder troubleshooting guide (Fuse 4)

This troubleshooting section for the Screen Recorder, includes the following:

Why have I received a security error after upgrading the Screen Recorder? (Fuse 4)
Screen Recorder fails to update to latest version when launching (Fuse 4)
How do I find the Screen Recorder .log file? (Fuse 4)
Why is the audio distorted when I use Apple AirPods with the Screen Recorder? (Fuse 4)
I am unable to record and save longer videos when using the Screen Recorder (Fuse 4)

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