The differences are applicable in the following areas:
Views and engagement data
The Analytics widget captures views and engagement data across the entire Fuse site, whereas Universal Analytics only captures views and engagement data related to content. This is why data displayed on the Analytics widget and Universal Analytics is different.
Learning plan progress scores
Fuse has changed the way learning plan progress is calculated and is gradually migrating users from the old learning plan engine to the new one. If you are using the new learning plan engine and have generated a Learning Plan Completion report, the progress scores will differ compared to those displayed in Universal Analytics. This is because Learning Plan Completion reports use the old learning plan engine to calculate learning plan progress scores. It is recommended that you use Universal Analytics instead of the legacy Reporting feature.
Why did we change the logic?
The old learning plan engine does not take into account the number of content items, as well as how the content is distributed across each topic when calculating learning plan completion. The new learning plan engine looks at the number of content items in each topic when calculating learning plan completion.
- Old learning plan engine: Learning plan completion is calculated based on how many topics the user has completed, regardless of how many content items (Including passing assessments) are in each topic. For example, a learning plan has 2 topics with 5 items of content per topic. If a user completes 1 topic, and the second topic is currently in progress, the learning plan progress score is 50%, as the user has completed 1 topic.
- New learning plan engine: Learning plan completion is calculated based on how many items of content have been completed (including passing assessments). For example, a learning plan has 2 topics with 5 items of content per topic (10 items of content in total). If the user completes 8 items of content across both topics, the learning plan is 80% complete because the user still needs to view two more items of content.
Check with your Fuse Customer Success Consultant (CSC) to confirm if you are using the new course engine.